![[Helpfeel Case Study] Shiroka Corporation](https://image.mono.ipros.com/public/product/image/2126786/IPROS15617301908099322513.png?w=280&h=280)
[Helpfeel Case Study] Shiroka Corporation
Migrating approximately 600 pages of FAQs in one month! Controlling the rapid increase in phone inquiries.
We would like to introduce a case where Shiroka Corporation, a small home appliance manufacturer, implemented our "Helpfeel." As the company experienced growth in sales and brand recognition, there was an increase in inquiries via phone, putting a strain on their support resources. They had established an FAQ site, but it was not leading to self-resolution by customers. After implementation, customers were able to search for keywords in their own words when questions arose, allowing them to quickly find answers, which met their needs and resulted in a reduction in phone inquiries. [Key Factors for Implementation] - Aimed at promoting self-resolution and improving the FAQ - Extensive support from customer success - A very smooth transition with minimal involvement required *For more details, please download the PDF or feel free to contact us.
- Company：Helpfeel
- Price：Other
